Rental Terms & Conditions
Version v1-draft-2026-11-10
About these terms
These terms apply when you hire a garment from In Serene Rentals (Melbourne, Victoria). They are our current draft terms and may be updated; the version you accept is recorded with your booking.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded.
Bookings and confirmation
Submitting a booking request does not confirm a rental. Every request is reviewed by us. We will contact you to approve or decline it.
A booking is confirmed only when we have approved it and received your payment. We will tell you when it is confirmed.
If we can’t supply the garment for any reason (for example, it is damaged by a previous hirer), we will tell you as soon as possible and refund everything you have paid us for that booking.
Hire period
Each hire is a fixed period of four calendar days, starting on the date you choose and ending on the return date shown at booking (for example, Friday to Monday inclusive).
For postal bookings, the four days are your wearing period. Shipping days are separate. Australia Post and couriers do not guarantee delivery times, so we will agree a dispatch date with you before confirming. Please book with enough time before your event.
Price, cleaning and fees
The hire price for each garment is shown on its page and includes standard cleaning.
Pickup and local drop-off are free unless we tell you otherwise before you pay. Delivery, meet-up and postage fees depend on your location and are quoted before you pay. We will not charge a fee you have not been told about before paying.
Refundable bond
A refundable bond is payable before the hire starts. The amount is based on the garment’s value, starts from approximately $50 and is shown on each garment’s page or confirmed before you pay.
We refund the bond after the garment is returned and we have inspected it.
We may deduct from the bond only reasonable, lawful amounts that relate to your hire (for example, the reasonable cost of repairing damage, a late return fee, or specialist cleaning beyond standard cleaning). Any deduction will be explained and itemised in writing, with photos where relevant.
Caring for the garment
Please take reasonable care of the garment while it is in your possession.
Do not wash, iron, steam, dry-clean or alter the garment. Standard cleaning is included and done by us.
Please avoid fake tan, heavy body make-up, perfume sprayed directly on the fabric, and accessories likely to stain, snag or damage the garment.
Please check the garment when you receive it and tell us promptly about any damage, including anything you notice on arrival. We note any known existing wear on the garment’s page before you book.
Late returns and late meet-ups
If the garment is returned after the agreed return date without our agreement, a late return fee of $20 per day applies. Please contact us if you are running late; we will try to work with you.
If you are late to an agreed meet-up, a late meet-up fee of $20 may apply.
Cancellations
If you cancel with at least 24 hours’ notice before the hire start (or the agreed handover), there is no cancellation fee and we refund what you have paid.
If you cancel with less than 24 hours’ notice, a $20 cancellation fee applies and we refund the rest of what you have paid, including your bond.
Damage or loss
Normal wear from wearing the garment as intended is expected and is not charged.
If the garment is damaged beyond normal wear while in your care, we may charge the reasonable cost of repair or specialist cleaning.
If the garment is lost, or damaged so it cannot reasonably be repaired, we may charge a reasonable amount up to the garment’s retail price, less any amounts already paid or retained toward it (including any bond we keep). We will never charge both the full retail price and keep your bond on top of it.
We will give you an itemised explanation and evidence before charging any amount for damage or loss.
Identity checks
For some bookings we may ask you to confirm your identity. If so, we will tell you how, use a private method (we never ask you to upload ID to a public folder or shared spreadsheet), only use it to verify the booking, and not keep a copy longer than needed.
Your information
We collect your name, contact details, delivery details and booking details to manage your hire. We only use them for that purpose and to contact you about your booking. We do not sell your information. You can ask us to see or correct the information we hold about you.